Cephalon, Inc.

Challenge

The challenge to Cephalon was multi-faceted: (1) to find a vendor with suitable online technology after previously having a vendor producing less than attractive paper based statements (2) find a vendor with the flexibility to provide a custom look and feel and (3) gain a level of trust that the new vendor would ensure data integrity from a data compilation and auditing standpoint.

Solution

Cephalon approached TotalRewards Software, Inc. (TRS) on the recommendation of an industry colleague. Using its TotalRewardsBuilder.com software platform, the TRS professional services team created a fully customized total rewards portal that employees login from work or home. The individual statements detail each employee’s cash compensation along with the value of the benefits and retirement programs and the impact that value has on employees’ total compensation. An accompanying newsletter style print statement was also included with the online statements.

Results

“TRS impressed us from the start with a very accommodating, flexible attitude toward the statements. Pricing was also very fair. We elected to use a custom template, and there were multiple calculations involved in determining our benefits values. We also appreciated the ability to define both custom statements and a custom website, rather than being forced to fit our company’s plans into a standard template.”

Chris Haak, Manager of Compensation | Cephalon.

“The team at TRS asked the right questions and made sure our statements exceeded our expectations, including having 100% accuracy. The data collection and audit process at TRS worked great for me… I was able to do one-to-one matches for each employee’s data, so I felt confident that not only were the actual statements spot-checked going to be perfect, but so was every other of 2,100-plus statements.”

“The first year we used TRS for our compensation statements, employees were completely impressed. The statements’ appearance changed from looking like they were made in someone’s garage to beautiful professional documents. I recommend TotalRewards Software and the team without hesitation for any company who would like to use an effective communication tool to illustrate the full cost of an employee’s pay and benefits to them. Our employees’ eyes were really opened by the great way this information was presented to them.”

Chris Haak, Manager of Compensation | Cephalon.