MICA

Challenge

MICA is a physician-owned and directed company that provides medical professional liability insurance to members in Arizona, Colorado and Utah. The company was formed in 1976 when commercial insurance companies decided to stop providing medical professional liability insurance. Since then, MICA has focused on providing stable prices, outstanding risk management programs, and prudent underwriting principles, all managed by an experienced claim staff.

MICA had decided to issue total rewards statements that explained the value of each employee’s benefits package. After a frustrating experience with a different vendor, MICA turned to Total Rewards Software and their TotalRewards Builder software platform.

Solution

The Total Rewards Software team created individual, customized total rewards statements that detail each employee’s cash compensation, along with the total value of their benefits and retirement programs. The fully customized total rewards portal allows employees to log in from work or home.

“Before hearing about Total Rewards Software we tried another company, and seven months later we still did not have any statements. Understandably, we were apprehensive about working with yet another vendor.”

“However, Total Rewards allayed our fears with same-day responses to our questions, and by remaining on schedule. We were extremely satisfied with their service, professionalism, and with their product.”

Leon W. Kochan, Vice President, Human Resources | MICA

Results

A decade after teaming up with Total Rewards, MICA continues to convey the full value of its salary and benefits package to employees. Even better, the company has weathered the stormy ups and downs of the economy by attracting and retaining the best claim management professionals.

“Total Rewards Software was responsive and flexible in meeting our needs. We are very pleased and I would recommend Total Rewards Software to any organization.”

Leon W. Kochan, Vice President, Human Resources | MICA